Returns & Exchanges
At Orbit DVD, we want you to be completely satisfied with your media collection. If you are not happy with your purchase, you may return unopened items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and details about the product you would like to return to receive a Return Merchandise Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that all discs, booklets, and slipcovers are included and well-protected for transit.
Ship the Item
Affix the provided return label or use a traceable shipping service to send the package back to our warehouse facility.
Receive Refund or Exchange
Once we receive and inspect your item, we will process your refund to the original payment method or ship out your requested exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing